As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.
When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
Typically you will first meet with a veterinary technician who will discuss your pet’s preventative health care needs and obtain a brief medical history from you. A veterinarian will then examine your pet, answer your questions and review further diagnostics or treatment as necessary. Technicians often complete your visit with further educational information and will answer any final questions you may have. Our client care specialists at the front desk will process your payment and schedule any needed follow up visits.
Our Mission Statement
We will provide the gold standard of Bond-Centered, Fear-Free Veterinary Care and customer service amongst veterinary practitioners in York County.
We will achieve this by implementing the highest standards of staff training and empowerment, clear communication, accountability and consistent leadership.
We will encourage healthy practice growth with a strong emphasis on maintaining our SVH culture.
We are excited to meet you and your furry family members!
